Shipping and Return Policy

Shipping and Return Policy
Online Order Shipping and Return Arrangement
Shipping: Free shipping in urban areas, actual shipping costs apply to remote areas
The procedure for replacing goods is as follows:
1. Within 7 days from the date of purchase, if you find any problems with the goods, please keep all packaging materials, including original packaging, documents and related gifts.
2. Contact us within three days, provide product photos, and request a replacement.
3. After confirming that the status of the goods meets the requirements of the return policy, we will notify you of the return application as soon as possible.
4. After receiving the goods, we will arrange a replacement within seven working days, and no refund will be given.
*If we fail to receive the goods within seven days, we reserve the right to cancel the return or exchange of the goods.
We have the right to refuse the customer’s return or exchange request in the following circumstances:
If the goods have the following circumstances, we will not be able to process the exchange:
1. Returned goods that are more than 7 days old and are not for this return order.
2. Non-new products: If the product is worn and dirty due to human problems, or if the returned product has obvious stains or odors, we will have the right not to return or exchange it. We will reserve the final decision on whether the product has obvious stains or odors.
3. Incomplete packaging: The complete packaging should include the product, packaging bag, packaging box, instructions, and accessories.
4. Processing on the product, such as printing, is not the original product.
5. There are damages or other labels on the packaging that affect secondary sales.
6. We have the right not to return or exchange due to subjective reasons, such as color difference, different from imagination, and it does not look good.

*If you request to cancel the order for personal reasons after payment, 5% of the total order fee will be charged as a refund handling fee. If the product has been shipped, the order cannot be cancelled. Cube Charge reserves the right to make the final decision.